Shipping policy
This shipping policy applies to all the products purchased on NOHA.
NOHA is committed to delivering the product in perfect condition to the address indicated by the customer on the checkout page.
In order to optimize delivery, we thank the customers for indicating an address to which the order can be delivered within normal business hours.
For security reasons, NOHA will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
UNITED STATES SHIPPING RATES AND ESTIMATES
| Shipping Name | Handling Time (Mon – Fri) | Transit Time (Mon – Fri) | Shipping Cost |
| 2-DAY SHIPPING | 1-2 Business Days | 1-2 Business Days | Free |
Order cutoff time is 5
REST OF THE WORLD SHIPPING RATES AND ESTIMATES
| Shipping Name | Handling Time (Mon – Fri) | Transit Time (Mon – Fri) | Shipping Cost |
|
DHL Express |
1-2 Business Days | Calculated | Calculated at Checkout |
Order cutoff time is 5
Returns, exchanges, and cancellations:
Regularly priced items are eligible for full refunds and exchanges up to 30 days after tracking confirms delivery. The original payment method that was used to make the purchase will be used to make refunds. Usually, you'll get your money back in 5 to 15 business days. Please email us at info@trynoha.com if a refund is not received within 90 days.
For all exchanges and returns:
No product got damaged or washed.
The original tags must be present.
A genuine purchase receipt is required.
Items that are on sale, gifts, or discounted cannot be returned or exchanged.
You have 3 hours from the time you get your order confirmation to amend or cancel it. So that we can make these modifications right away, kindly call us at +1 201-898-7921. If your order is delivered and the adjustments are not there, you should return the unused products for a full refund.
Customs and import taxes:
Please note that any extra costs related to import or customs taxes are the responsibility of the buyer. Please check your own state’s policy on importing goods, as we cannot provide this for you.
Shipment Tracking:
NOHA provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.
Delays:
NOHA is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, NOHA is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays.
Undelivered Packages:
If at the time of delivery, the customer is not at the delivery address, or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office, and the customer must pick it up from there.
Incorrect delivery address:
NOHA will not take charge of or make returns for lost or undelivered packages with wrong shipping addresses; please be sure to provide correct and accurate shipping addresses at the time of purchase.
Secure delivery address:
NOHA recommends customers provide a secure delivery address, for example, their home or place of employment. NOHA is not responsible for lost or stolen parcels.
Shipping Completed:
Each delivery is considered complete from the moment in which NOHA makes the product available to the buyer, which is materialized through the control system used by the courier company.
Contact Information:
If you have questions or concerns about this shipping policy, please reach out to us by email at info@trynoha.com
Or you can make contact by following any method:
Business Address: 19275 NW 27th Ave, Apartment 4601, Miami Gardens Florida 33056, United States
E-Mail: info@trynoha.com
We'll respond to your email within 24 hours of receiving it, Monday through Friday